When a guest arrives without having scanned the QR code, staff can add them directly.
- Tap the + Add to Waitlist button (top right of the Waitlist tab).
- Fill in the guest details:
- Name — guest's name
- Phone number — used for calling or sending WhatsApp messages
- Party size — number of people in the group
- Seating preference — select from any badges you have configured in Settings
- Notes — any special requests or internal notes
- Tap Add to place the guest in the queue.
The guest is immediately added to the bottom of the list with a Waiting status and a Staff Entry source badge.
Fields marked as required in Settings must be filled in before the guest can be added. Optional fields can be left blank.