You can update a guest's details at any point while they are on the waitlist.
- Tap on the guest's row (desktop) or the edit icon on their card (mobile) to open the detail panel.
- Edit any of the following fields:
- Name
- Phone number
- Party size
- Seating preference badges
- Notes
- Tap Save to apply the changes.
Changes are saved immediately and synced to all staff viewing the same branch in real time.
If a guest has joined via QR code and their record includes a Quick Chat response, that response is shown in the detail panel. You can re-send a Quick Chat prompt from here as well.