The Completed tab is a record of all guests who have been completed or cancelled during the current service period. Both waitlist guests and reservation guests appear here once actioned.
What Appears in Completed
A record appears in the Completed tab when any of the following happens:
- A waitlist guest is marked Complete
- A waitlist guest is Cancelled
- A reservation guest is completed directly from the Reservation tab
- A reservation guest is Cancelled
Each record shows the guest's name, party size, time of action, origin (Waitlist or Reservation), and final status (Completed or Cancelled).
Time Range: Today Only vs. Last 12 Hours
Use the toggle at the top of the Completed tab to switch between two views:
Today Only — shows all records from the current calendar day (midnight to now).
Last 12 Hours — shows records from the past 12 hours, which may include records from the previous calendar day if you are viewing early in the morning.
Completed vs. Cancelled Counts
A summary at the top of the tab shows the total counts for the current view:
- Completed — guests who were served
- Cancelled — guests who left or were removed without being served
These counts update in real time as the team takes actions.
Undoing a Completion
If a guest was completed or cancelled by mistake, you can restore them.
- Find the guest in the Completed tab.
- Tap Undo on their row.
- The guest is moved back to the tab they came from — either the Waitlist or the Reservation tab — with their previous status restored.
Undo is only available for a limited time after the action. Once the record is too old, the Undo option is no longer shown. Who can undo completions is controlled by your branch's permissions settings.