Staff can add a reservation on behalf of a guest — for example, when taking a booking over the phone.
- Tap the + Add Reservation button (top right of the Reservation tab).
- Select a date from the date picker.
- Select an available time slot. Slots shown are based on your branch's reservation settings (slot interval, max per slot, booking window).
- Fill in the guest details:
- Name — guest's name
- Phone number — used for calling or WhatsApp messages
- Party size — number of people in the group
- Seating preference — select from any badges configured in Settings
- Notes — special requests or internal notes
- Tap Add to confirm.
The reservation appears in the list with a Pending status and a Staff Entry source badge.
If a time slot is already at maximum capacity, it will be shown as unavailable and cannot be selected.