isReserved

Overview

Table of Contents

Last updated 6 Jun 2026

isReserved Staff App — User Manual

Audience: Restaurant and F&B venue staff using isReserved to manage walk-in queues and reservations.
Starting point: After your first login via Google.

Table of Contents

1. Getting Started

  • 1.1 Logging In for the First Time
  • 1.2 App Overview — Three Main Tabs
  • 1.3 Getting Started Checklist (in Settings)
  • 1.4 Understanding Your Role (Staff / Manager / Admin)

2. Settings

  • 2.1 Store Setup

- Branch Name, Location & Time Zone

- Date Format

- Industry & Category

- Store Description

- Notification Email

  • 2.2 Store Page Setup (Guest-Facing Page)

- What is a Slug?

- Store Posts

- Business Hours

- Menu / Pricing

- Store Images

- Google Maps Link

  • 2.3 Features

- Waitlist

- Enabling the Waitlist Tab

- Messenger Channel (WhatsApp / SMS / Chat)

- Reservations

- Enabling the Reservation Tab

- Slot Mode: Hourly vs. Fixed Slots

- Slot Interval & Availability Window

- Max Reservations per Slot

- Booking Lead Time & Closing Buffer

- Guest Self-Editing Deadline

- Completed Tab

- Who Can View Completed Records

- Who Can Undo a Completion

  • 2.4 Badges

- Creating Custom Preference Labels

- How It Works

  • 2.5 Quick Chat Settings

- Creating Prompt Sets

- Mapping Answers to Badges

- Enabling on Confirmation Page

  • 2.6 QR Scan Form Configuration

- Choosing Visible Fields (Name, Phone, Party Size, Notes, Preferences)

- Setting Required / Optional Fields

3. QR Code — Guest Entry

  • 3.1 Displaying the QR Code
  • 3.2 Fullscreen Mode
  • 3.3 Switching Between Waitlist and Reservation QR
  • 3.4 QR Auto-Refresh

4. Waitlist Management

  • 4.1 Reading the Waitlist (Desktop Table vs. Mobile Cards)
  • 4.2 Adding a Guest Manually
  • 4.3 Guest Status Flow: Waiting → Paged / Called → Completed
  • 4.4 Calling a Guest (Phone)
  • 4.5 Paging a Guest (In-Venue Buzzer / App Notification)
  • 4.6 Completing a Guest (Mark as Completed)
  • 4.7 Cancelling a Guest
  • 4.8 Editing Guest Details
  • 4.9 Moving a Guest to Reservation
  • 4.10 Paged-Only Filter
  • 4.11 Sending a WhatsApp Message

5. Reservation Management

  • 5.1 Reading the Reservation List
  • 5.2 Adding a Reservation Manually
  • 5.3 Reservation Status Flow: Pending → Confirmed → Completed
  • 5.4 Confirming a Reservation
  • 5.5 Checking In a Guest (Move to Waitlist)
  • 5.6 Completing a Guest Directly from Reservation
  • 5.7 Cancelling a Reservation
  • 5.8 Editing Reservation Details
  • 5.9 Today Only Filter
  • 5.10 Sending a WhatsApp Message

6. Completed Tab

  • 6.1 What Appears in Completed
  • 6.2 Today Only vs. Last 12 Hours
  • 6.3 Seated vs. Cancelled Counts
  • 6.4 Undoing a Completion (Restore to Previous List)

7. Guest Communication

  • 7.1 WhatsApp Messages — Sending Predefined Templates
  • 7.2 Quick Chat — Pushing Prompts to Guests in Real Time

- Viewing Guest Replies

- Re-sending Skipped Prompts

8. Team (Manage Users)

  • 8.1 Viewing Team Members & Their Roles
  • 8.2 Inviting a New Team Member
  • 8.3 Changing a User's Branch Access
  • 8.4 Removing a Team Member
  • 8.5 Leaving a Team
  • 8.6 Role Permissions at a Glance (Staff / Manager / Admin)

9. Branch Management

  • 9.1 Switching Between Branches
  • 9.2 Adding a New Branch (Pro Plan)
  • 9.3 Copying Settings from an Existing Branch

10. Plan & Subscription

  • 10.1 Free vs. Pro — Feature Differences
  • 10.2 Requesting a Plan Upgrade
  • 10.3 Plan Downgrade Warnings

Appendix

  • A. Guest Entry Sources — Staff Entry vs. Guest QR
  • B. Seating Preference Badges — Quick Reference
  • C. WhatsApp Placeholder Reference
  • D. Troubleshooting Common Issues

Next →

Logging In for the First Time