Seating preference badges are short labels that describe a guest's seating preference or special requirement. They appear on guest rows, cards, and in the detail panel.
How Badges Work
Badges are configured in Settings → Badges. Each badge has:
- A label — a short name (e.g., "Window Seat", "High Chair", "Outdoor")
- A color — chosen from a set of preset colors for quick visual identification
Guests can select a badge when filling in the QR entry form (if the Preferences field is enabled in QR Scan Form settings). Staff can also assign or change badges when adding a guest manually or editing a guest's details.
Multiple Badges
A guest can have more than one badge assigned. All assigned badges are shown together on their row.
Quick Chat Integration
Badge selections can be tied to Quick Chat responses. If a guest answers a Quick Chat prompt with a specific option, the corresponding badge can be applied to their record automatically. This is configured in Settings → Quick Chat → Mapping Answers to Badges.
Tips for Effective Badge Use
- Keep badge labels short — they appear in compact rows and cards
- Use colors consistently across your team (e.g., red always means allergen alert)
- Review your badge list periodically in Settings and remove ones your team no longer uses