Every team member has a role that controls what they can see and do. Your role is assigned by the account Admin when you are invited.
Staff
- Add, edit, and manage guests on the Waitlist and Reservation tabs
- View the Completed tab
- Display the QR code for guest self-entry
- Cannot access Settings or invite other users
Manager
- Everything Staff can do
- Access to Settings (limited view — operational settings only)
- Can undo a completed entry
Admin
- Everything Manager can do
- Full access to all Settings, including store setup and branch configuration
- Can invite and manage team members (requires Pro plan)
- Can add new branches (requires Pro plan)
- Sees the Getting Started checklist
The person who created the account is always an Admin and is the account owner. Their role cannot be changed or removed by other team members.
Role permissions can be adjusted by a Super Admin. If you believe your role is incorrect, contact your account Admin.