Quick Chat lets staff send a short prompt to a guest's confirmation page in real time. The guest sees the prompt appear on their screen and can respond with a tap — no phone number or app required.
This is useful for gathering preferences after a guest has already joined the queue, or for following up on a seating request mid-service.
Pushing a Prompt to a Guest
- Open the guest's detail panel (tap their row on desktop, or the card on mobile).
- In the Quick Chat section of the detail panel, tap Send Prompt.
- If multiple prompt sets are configured, select the one you want to send.
- The prompt is delivered to the guest's confirmation page immediately.
The guest sees the prompt and can tap one of the predefined answers. Their response is recorded and visible to staff in real time.
Viewing Guest Replies
Once a guest responds, their answer appears in the Quick Chat section of their detail panel. The reply is also shown as a badge on their row in the waitlist or reservation list, depending on how your badge mappings are configured in Settings.
Staff viewing the same branch see the reply update live without needing to refresh.
Re-sending a Skipped Prompt
If a guest dismissed the prompt without answering, or if you need to send a different prompt set, you can re-send from the detail panel.
- Open the guest's detail panel.
- In the Quick Chat section, tap Re-send Prompt.
- Select the prompt set to send.
The new prompt replaces the previous one on the guest's confirmation page.
Quick Chat prompts are only visible to the guest while their confirmation page is open. If the guest has closed the page, the prompt will not be seen until they reopen the link.